Description

Complaint/Issue/Helpdesk/Ticket Management System is a complete web application build with ASP.NET Core (3.1), Identity Core, C#, EF code first approach.

Using these web applications you can create, update delete, read, and manage customer complaints smoothly with required data reporting, cool responsive UI, and firster paging, sorting, and searching functionality. Additionally, this system will store each user’s login history properly.

This application will allow you to collect all of your customer support requests from various channels and manages them from one place dynamically. You can add unlimited complaints/issues categories, status, and priority from the admin panel so that the end-users can create complaints/issues accordingly.

Key Features

• Major three modules: Complaint/User/Reporting
• Modern, responsive, easy, and simple user interface to use
• Fully dynamic and customized Complaint/Issue management system
• MVC design pattern with clean code
• ASP.NET Core, C#, Entity Framework Core, Code First approach
• Roles base(Page-wise) user access permission
• Create and manage Complaint/Issue
• File attachment option in Complaint/Issue
• Download/Delete attached file
• Dynamic comment/feedback option on each Complaint/Issue
• Proper notifications for every Complaint/Issue
• Manage company logo, name, etc. from admin panel
• Manage SMTP settings for email notification from the admin panel
• Admin/User can easily close/update Complaint/Issue and have full control over it.
• Admin can create unlimited Complaint/Issue categories, status, and priority
• User login history
• Reset password with a password reset link
• Complaint/Issue status pie-chart summary for the admin user
• Powerful admin panel and reporting system
• Dynamic custom grids with column orders, faster data loading, pagination, and many more