Description
Today, our society is becoming increasingly interconnected through social networks. The use of social media is expanding rapidly, encompassing everything from casual socializing among friends to deep engagement within companies and institutions. Social media serves as a potent tool for user engagement, service evaluation, and understanding user needs. Many companies utilize social media platforms to gather customer feedback and suggestions, thereby enhancing their products and services. Moreover, social media facilitates communication and collaboration among geographically dispersed employees.
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