Description

Onpoint is a simple helpdesk ticketing solution for organisations and institutions with limited support staffs. Onpoint is built with speed in mind, therefore it is made in a way that anyone can jump on a ticket to reply as long as they have the required permissions.

Features

1. Create and manage tickets.
2. Assign priorities to tickets.
3. Attach various files(jpg, docx, pdf) when creating new tickets.
4. Create and manage categories.
5. Email notifications for new and updated tickets.
6. Create and manage saved replies for quick response to tickets.
7. Update site wide settings from the admin backend.
8. Create and manage staff accounts as well as set permissions for individual accounts.