Description

From June 19, 2026, new EU regulations come into force requiring that every online store customer must be able to withdraw from a contract without the need to print and fill out any forms.

What does this look like in the case of PrestaShop?

PrestaShop includes a product return system where you can configure statuses and manage returns, but it has several limitations:

it is available only to customers with a registered account
it requires providing a reason for the return
every paid and shipped order is eligible for return
there is no built-in way to exclude virtual products from returns
there is no built-in way to exclude customized products from returns
MailAlerts module sends notifications only to the shop administrator, not to the customer