WeHelp – Ticket Support System

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Description

WeHelp is a PHP system developed to offer your clients a great user experience, Clients can search for FAQS that added by admin, if they don’t get any result they can submit new Tickets or Bug Reports and keep in touch with you or your Agents. Also, when the support is done and a ticket is closed and give it priority.

FEATURES

  • Security
    • Totally secured system (SQL injection, XSS, CSRF)
    • Built on powerful CodeIgniter Framework that has been tried and tested by millions of developers.
    • Passwords are encrypted using PHPass library to make sure your data is safe.
  • User & Registration System
    • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
    • Prevents spam by making sure the email address is unique and valid.
    • Passwords are encrypted using PHPass library to make sure your data is safe!
    • Users can register for an account using the quick and easy register Popup.
  • Clients
    • Any register user can login/ forget password.
    • Having awesome profile include member information and his tickets.
    • Mange or update his information in profile settings (country, name, username, gender, user profile, …).
    • Clients can create tickets either by registering an account
    • Client submit a ticket with (subject, message, attachment file).
    • Receiving E-mail for each ticket reply with respective ticket status.
    • Client Search for his problem in knowledge base section.
    • Contact with support using contact form and contact information.
  • Admin Panel
    • Flexible control panel system with full options.
    • Only admin role can login admin panel.
    • You can choose display language (English or Arabic) for website and admin panel.
    • Change website settings(name, logo, favicon, timezone, site description,SMTP settings, direction…).
    • Change website SEO settings (meta description).
    • Change Contact information (email, phone,…).
    • Manage Members (Edit, Delete, Add and view member information) and change their member role (Regular member, admin).
    • Create unlimited departments for articles and manage it(add, edit, delete, view).
    • Create unlimited articles for common problems and mange it (add, edit, delete, view).
    • Mange tickets and reply on it, mange the status otherwise closed or open and priority of it (hight, low, medium).
    • Totally with this admin panel can manage and control every thing appear in website with full option.
    • Admin Can turn on /off submit tickets
    • Admin can set the knowledge base articles as (Public, private, register users).
  • Trendy website interface included.
    • Home page with
      • Awesome slider.
      • All departments of Knowledge base
      • latest Articles added
      • Search are for articles
      • Area for submit a ticket
    • Single page for every department with its articles
    • Single page for search result
    • Single awesome page for article with more details, related articles and latest articles added.
    • Custom print page for article.
    • User Profile included all details about client and his tickets.
    • Contact form to make your client reach you easily.
    • Login/ register/ forget password modal.
  • Other Features
    • DISQUS tool integrated to allow you comment on article. Read documentation to now how to add it in your website
    • Translation is ready for Languages (English and Arabic)
    • RTL Support for admin panel and website
    • Google Recaptcha for contact form.
    • Awesome template email for new reply and forget password
    • E-mail for each ticket reply with respective ticket status
    • Build trust base of your customers by helping them quickly and thoroughly
    • Serve better your customers with minimum time-span
    • One place for all common problems
    • Easy to install and usability(without any coding knowledge needed).
    • Awesome Design for Website and admin panel
    • Fully Responsive for Website and admin panel
    • Clean Code with hight performance.
    • Easy Customization
    • Friendly with SEO.
    • High performance.
    • Supporting Google Analytics.
    • Sitemap.
    • More features will coming up.

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